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+91-22-40317789(Mon - Fri, 10:30 am - 6:30 pm)

FAQs

Shopping Options

The Elephant Company retails our products through our website www.theelephantcompany.com.

Ordering

It is not mandatory to create an account on www.theelephantcompany.com; you can simply proceed as a 'Guest Shopper'. However, in order to buy a product on our website, you need to sign up first. There are several benefits of creating an account. As a registered customer, you will receive updates with information on offers and additions to our collection.
You can view the status of your order through the My Orders option after logging in to your account on The Elephant Company website. Once the order is dispatched we will update your order number with the AWB number for the courier.
We prepare to ship your order as soon as we receive it. Generally, an order is delivered within 3-7 days from the time it is placed.
Yes, an order can be cancelled. We take requests for cancellation before your order gets shipped to you. Any prepaid amount will be refunded to your credit card within 5 working days.
We can certainly modify your order! However, it is only possible to do so before the order gets shipped to you. In order to modify an order, please contact us at support@theelephantcompany.com or call us at +91-22-40317789 Monday- Saturday 1030am-630pm.
The Elephant Company makes every effort to keep all products in stock. However, there may be times when unexpected demand exceeds our supply. If a customer places an order for a product which is not in stock and has prepaid for it online, The Elephant Company will inform the customer through an email and credit his/her credit card account within five business days of placing order. We will not retain a customer's request for an out of stock product in a back order system. However we have a NOTIFY ME FEATURE for out of stock items where you can enter your email address and we will notify you when the product is back in stock.
From time to time we restock our products. Most of the products which are sold out become available within 15 days. For a special request, please contact our customer care, who will assist you further.
We will send you an email with the order details as soon as the order has been dispatched. You can track it status using the tracking number provided.
Depending on the destination to which it is being shipped, international orders are delivered within 15 days from the date of the order.

Payments

Yes, we do! While we aim to provide COD to all pincodes in India, there are still some pincodes where COD is still not available, however we keep updating our COD serviceability. Just select the COD payment option at the time of checkout. We currently charge INR 99 as a COD handling fee. COD is not available for international orders.
Very safe, The Elephant Company values your privacy and will never share (sell or tell) your personal details to anyone outside of the organisation. Our privacy policy explains how we keep your information safe.
Yes, safe online transactions are one of our top priorities. It is safe to use your credit card online as The Elephant Company website is linked to the CC Avenue payment gateway which is secured by the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission.
There are no hidden charges! All our prices include local taxes. We offer free shipping for orders above INR 800. For Furniture and Lighting category products we apply a delivery charge of INR 250. For Cash on Delivery (COD) orders we charge a handling fee of INR 99. For international orders we charge shipping fees based on actuals, as per our well-negotiated rates with Fedex.

Returns

Have a look at the Return Policy in the footer section of website .
Have a look at the Return Policy in the footer section of website. 
We do not accept returns on international shipments at this time. However, if the product shipped does not match the order you have placed, you may ship the product back to us and we will process a refund to your credit card for an amount equivalent to the purchase price of the product